Welcome to North Woolwich Florist’s online store. Our aim is to provide exceptional quality flower arrangements with prompt and reliable delivery to our customers throughout North Woolwich and the surrounding areas. These Terms & Conditions govern the use of our website and the online purchase of our flower arrangements and related products. By placing an order through our website, you agree to these Terms & Conditions in full. Please read them carefully before using our services. Should you have any concerns regarding our terms, we recommend contacting us prior to placing your order.
These Terms & Conditions apply to all customers who purchase from North Woolwich Florist via our online flower delivery service. Our delivery service is available to customers residing in or sending orders to North Woolwich and neighbouring areas. By placing an order, you confirm that you are at least 18 years old and capable of entering into legally binding contracts.
To place an order for flower delivery in North Woolwich on our website, please follow these steps:
Orders are processed once full payment has been received and verified. An order constitutes an offer to purchase goods from North Woolwich Florist. We reserve the right to accept or decline orders at our discretion.
After placing an order, you will receive an acknowledgement email from us. This email does not constitute acceptance of your order. Order acceptance and completion of the contract between you and North Woolwich Florist occurs when we dispatch the products to the delivery address provided, at which point you will receive a despatch confirmation email. In the unlikely event that we are unable to fulfil your order due to unavailability of flowers, products, or delivery slots, we will notify you as soon as possible and issue a full refund where payment has already been made.
Due to the seasonal nature of flowers and the need to maintain the highest standards of freshness and quality, we may occasionally need to substitute certain blooms, colours, or packaging. We will endeavour to match your selected arrangement as closely as possible and ensure any substitutions are of equal or greater value. If a significant substitution is required, we will attempt to contact you to discuss alternative options prior to dispatch.
Payment for all orders must be made in full prior to delivery. We accept payment through secure online channels, including major debit and credit cards. All prices listed on our website are in British Pounds Sterling (GBP) and include VAT where applicable. Delivery charges, if applicable, will be indicated separately at the time of checkout and added to your total.
By providing payment details, you warrant that you are authorised to use that payment method and that sufficient funds are available to complete the transaction. If your payment is declined or fails for any reason, your order will not be processed or dispatched until payment is received.
We offer flower delivery across North Woolwich and the surrounding areas. Our standard delivery times and any express or same-day delivery options will be clearly stated on our website. While we take every care to ensure timely delivery, North Woolwich Florist cannot be held liable for delays resulting from unforeseen circumstances, such as adverse weather, traffic incidents, or events outside our reasonable control.
Deliveries are typically made to the recipient’s address provided at the time of order. It is your responsibility to ensure that this information is correct and that someone is available to receive the flowers. In the event that no one is present at the delivery address, we may attempt to deliver to a neighbour, leave the flowers in a safe location, or leave a notification card with instructions for collection or redelivery. Please note that during peak periods or special occasions such as Valentine's Day or Mother’s Day, delivery slots may be subject to availability and early booking is recommended.
You may cancel your flower delivery order by providing us with written notice or contacting us via the communication tools provided on our website. Cancellations received at least 48 hours prior to the scheduled delivery date will receive a full refund. Unfortunately, cancellations made with fewer than 48 hours’ notice may incur charges or may not be eligible for a refund, especially if products have been prepared or dispatched. Perishable goods such as flowers are exempt from the statutory 14-day cooling-off period for online sales, in accordance with UK consumer law.
Due to the perishable nature of flowers, returns are not generally accepted except where the products delivered are faulty, damaged, or not as described. If you are dissatisfied with the quality or condition of your flowers upon delivery, please contact us within 24 hours of receipt with photographs and your order reference. We will assess each complaint promptly and, where appropriate, offer a suitable remedy such as a replacement bouquet or refund.
Refunds will be made using the same method as the original payment. Please allow up to five working days for the refund to be processed.
You agree to provide accurate and complete information during the order process and to maintain the confidentiality and security of your account credentials if applicable. You are responsible for safeguarding any usernames and passwords associated with your use of our website.
It is your responsibility to ensure the accessibility of the delivery address, to provide a suitable recipient for flower delivery in North Woolwich, and to communicate any special delivery instructions at the time of order.
While North Woolwich Florist takes every care to ensure the quality and accuracy of our products and services, our liability is limited as follows:
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, or any matter that cannot be lawfully excluded under UK law.
All content, designs, logos, images, product descriptions, and photographs shown on our website are the intellectual property of North Woolwich Florist and are protected by copyright laws. You may use our website for personal, non-commercial use only. Any reproduction or use of website materials without prior written permission is strictly prohibited.
North Woolwich Florist is committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR) and relevant UK legislation. Information provided by you when placing an order will only be used to fulfil your order, process payments, and, where you have opted in, to provide you with information about our latest products and promotions. Please refer to our full Privacy Policy for more details on how your information is processed and stored.
We reserve the right to amend or update these Terms & Conditions from time to time to reflect changes to our business operations or legal requirements. The latest version will be published on our website, and your continued use of our online flower delivery service in North Woolwich will constitute acceptance of any revised terms.
These Terms & Conditions and any disputes arising from your use of the North Woolwich Florist website or our services shall be governed by and construed in accordance with the laws of England and Wales. By using our website, you agree to submit to the exclusive jurisdiction of the English courts.
These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and North Woolwich Florist relating to the online ordering and delivery of flowers throughout North Woolwich and the surrounding areas. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.
If you have any queries, require assistance with your order, or wish to make a complaint regarding our online flower delivery service in North Woolwich, please contact us through the designated enquiry form available on our website. We take all complaints seriously and aim to resolve issues promptly and to your satisfaction.
Note: These terms and conditions are applicable to all individual and business customers seeking flower delivery services in North Woolwich and the surrounding regions. Please ensure you have read and understood them before placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in North Woolwich, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near North Woolwich.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.