At North Woolwich Florist, we take immense pride in delivering the freshest flowers to homes and businesses across North Woolwich and the surrounding areas. We understand how important it is that your flowers arrive beautiful, vibrant, and long-lasting, which is why we stand firmly behind our Fresh Flowers Guarantee. As your trusted local florist, customer satisfaction and quality are at the heart of what we do.
While every effort is made to ensure our flowers reach you in perfect condition, sometimes unforeseen circumstances during transit can result in damages. If your flowers arrive noticeably damaged or not as expected, please notify us on the day of delivery, providing a description and clear photographs of the damage. This allows us to swiftly and fairly assess the situation and proceed with a resolution.
Our fresh flowers guarantee covers all deliveries in North Woolwich. We guarantee that your flowers will remain fresh for a minimum of 5 days from the date of delivery, provided they are properly cared for according to our care instructions included in your order. If, within the guaranteed freshness period, your flowers show signs of wilting or quality concerns, please contact us immediately with relevant details and photos so we can address your concerns.
Customer peace of mind is extremely important to us. If your order falls short of our Fresh Flowers Guarantee or is damaged on arrival, you have the following options:
In most cases, you will not be required to return the original flowers. However, we may ask for photos and a brief description of the issue as part of our quality assurance process. Refunds are generally processed to your original payment method within 5-7 working days after approval.
We value all feedback from our customers and take complaints seriously. If you are dissatisfied with any aspect of our service, please contact us as soon as possible, providing your order reference number and a clear description of your concern. Our courteous team will review your complaint promptly, aiming to resolve all matters within 48 hours. We strive to make your experience right—whether with a replacement flower delivery, a refund, or another agreed-upon solution.
North Woolwich Florist has been a friendly, reliable presence in the community for years, serving households and businesses with exceptional floral arrangements and dependable delivery. We’re committed to total satisfaction with every order and proud to be your chosen local florist in North Woolwich. Please let us know if you have any questions or if there’s anything we can do to enhance your experience.
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